Company Information

Company name | La Terra 
Representative | Shinya Araiso
Address | 28-21, Kita8-Jonishi, Chuo-ku, Sapporo, Hokkaido 060-0008, Japan 
Phone number | +81-50-1784-7006
Business hours | Weekdays 11:00 AM–6:00 PM (JST), excluding weekends and holidays 
Email | info@crystal.farm 
Pricing | Prices listed on each product page (tax included) 
Additional costs | Shipping is included in the product price. No additional shipping fees will be charged at checkout. 
Payment methods | Credit card (via Shopify Payments) 
Payment timing | Payment is processed at the time of order confirmation 
Delivery time | Orders typically ship within 2–4 business days of order confirmation (subject to stock availability)
Returns & exchanges | Our returns policy reflects the nature of what we make. As Crystal Grain is a mineral medium meant to be opened and used, we don't accept returns for personal preference. Damaged, defective, or incorrect items are always covered — just contact us within 7 days of delivery, and we'll take care of it.
System requirements | None — our store can be accessed using any standard web browser.